Privacy Policy
How we collect, use and protect your personal information under UK GDPR.
Last updated: [CONFIRM date]
This is a structured starting point and must be reviewed and approved by the client or their solicitor before going live.
Introduction
Eden Housing & Support Ltd (company number 12098066) is registered in England and Wales and is a provider registered with the Care Quality Commission. This policy explains how we handle your personal information.
To contact us about privacy, email [CONFIRM email] or call 01952 948 660.
The information we collect
We collect enquiry and assessment details, referral information, care records, careers applications and CVs, and website and cookie data. Care and referral data can include special category health data.
How we use your information
We use your information to respond to enquiries, carry out assessments, process referrals, deliver and manage care, recruit staff, meet legal and regulatory duties, and improve our service.
Our lawful bases
We rely on consent, contract, legal obligation and legitimate interests. For health data we rely on the relevant UK GDPR Article 9 condition, such as the provision of health or social care.
[CLIENT TO SUPPLY exact lawful bases]
Special category and referral data
Health and referral documents are handled sensitively, stored securely and access is limited to those who need it. Uploaded documents are held in restricted storage.
How long we keep it
We keep information in line with care records guidance and our legal duties.
[CLIENT TO SUPPLY retention periods]
Keeping your information safe
We use appropriate security measures, train our staff and restrict access to personal information.
Your rights
You have the right to access, rectification, erasure, restriction, objection and portability. To exercise any of these, contact us using the details below.
Complaints
If you have a concern about how we handle your data, please contact us. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version and its date are shown at the top of this page.
Contact us
Email [CONFIRM], phone 01952 948 660, or write to 18 Holt Coppice, Bratton, Telford, TF5 0DB.